I hate those words. It’s like nails on a chalkboard to me (or squeaky balloon noises for my wife).
I get it, we work in a business and we need to make decisions that support what the business needs. So tell me the business needs behind it, don’t hide behind the ruse. I’m not stupid, I get it. But to think that what you are about to tell a PERSON is not personal is asinine. And I understand that saying this helps you disconnect from the human aspect of the decision you are making…I just don’t care. You can’t tell me that hunting is unethical as you buy your steak from the supermarket…or leather boots from the shoe store.
Here is a shift, be personal. And by that, I don’t mean attack my character. I mean be a PERSON first. Yes, this decision was hard and in the end, after considering the needs of the organization and the people involved, the long-term benefits of this decision seem to outweigh the others.
Giving bad news is hard. Ending someone’s employment is hard (why do you think we have so many euphemisms for it.) But have some compassion and make it easier for the person receiving it, not the person giving it. You still have your job, I don’t care if you feel bad that you just fired me; I have to go home and tell my significant other, family, or friends that I now have the most shameful of professional monikers – unemployed.
So before you say “it’s not personal, it’s business” recognize that the only person you are helping is you.